Shipping & Returns

We are Free Shipping to Worldwide.

Generally, our parcels to the United States are shipped directly from the US warehouse United States within (5-7 Business Days)

If US warehouses are out of stock, orders will be shipped out from the HongKong distribution center, so delivery would take longer than usual to arrive.
Free Shipping Packages should arrive in the United States within (12-22 Business Days)

Other Countries Default Free Shipping method ePacket from HongKong, (16-26 Business Days)

We provide free shipping and paid shipping based on the destinations of your orders.

We provide free shipping for orders with destinations listed below.
South & North America: The U.S. (Alaska excluded), Canada.
Europe: Countries & regions listed in the table above except Croatia, Georgia, Iceland, Turkey.
Asia: Armenia, Brunei, Hong Kong (China), Indonesia, Japan, Malaysia, Macao (China), Philippines, Republic of Korea, Singapore, Thailand, The United Arab Emirates, Vietnam
Oceania: Australia, New Zealand

Estimated Shipping Time

The shipping time varies depending on the distribution centers and express companies of your package, and under no circumstances we will hold reliable for the damage or loss due to the delay in the delivery of the package.

Packages should arrive in the United States within 10-15 business days.

It may take 15-25 business days to get your packages delivered to European countries

Delivery to African and South American places normally takes 5-7 business days with DHL express. （Additional fees apply for express delivery services.）

If you are a wholesaler, We will provide you the best solution.We are here to help you, Contact our support team.

Customs and Duties:
Customers are responsible for paying any customs duties and taxes.
Customers must handle customs clearance.
We are not responsible for customs duties or clearance issues.

Please Note:
Check with local customs for detailed information.
Delays due to customs are beyond our control.
Costs incurred from refused shipments will be charged to the customer.


Returns
60-Day Satisfaction Guarantee
If you are not satisfied with our product within 60 days of purchase, please contact us. We offer a hassle-free, no-questions ask. You will receive a full refund within three business days upon receipt of your email. The cost of return shipping is the responsibility of the customer. Contact us to obtain the local return address.

12-MONTH WARRANTY - The TenniBots Warranty covers any factory defects as a result of the manufacturing process of the product. Walk confidently with TenniBots.

Contact our friendly support team for a quick resolution.